Technical Support
We're here to help you make the most of your FlimoX experience
Get Help
Our dedicated support team is ready to assist you with any questions or issues you may have with FlimoX. We're committed to providing timely and helpful support to ensure you have the best possible experience.
Response Times
We typically respond to email inquiries within 24-48 hours. For urgent issues, please call our phone support line for immediate assistance.
Support Hours
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST. For phone support, please call during business hours for the fastest response.
Common Issues
Here are some quick solutions for common problems you might encounter:
Troubleshooting Tips
- App won't start: Try restarting your device and reinstalling the app
- Data not syncing: Check your internet connection and ensure you're logged in
- Photos not loading: Verify that you have sufficient storage space on your device
- Subscription issues: Check your App Store subscription status and payment method
- Performance issues: Close other apps and restart FlimoX
- Map not displaying: Ensure location services are enabled in your device settings
What to Include in Your Support Request
To help us assist you more effectively, please include the following information when contacting support:
- Your device model and operating system version
- FlimoX app version (found in Settings)
- Detailed description of the issue you're experiencing
- Steps you've already tried to resolve the issue
- Screenshots or error messages, if applicable
- Your subscription status (if applicable)
App Updates
We regularly release updates to improve FlimoX's performance and add new features. To ensure you have the latest version:
- Enable automatic updates in your App Store settings
- Check for updates manually in the App Store
- Update your device's operating system when available
Feedback and Suggestions
We value your feedback and suggestions for improving FlimoX. If you have ideas for new features or improvements, please don't hesitate to share them with us through our support channels.
Privacy and Security
If you have concerns about your privacy or data security, please contact us immediately. We take all security matters seriously and will investigate any reported issues promptly.
Security Notice
Never share your personal information, passwords, or payment details in support communications. Our team will never ask for sensitive information via email or phone.